Change Community Cycle Workshops: 6 Complete Workshop Designs for Running Change Communities
Operational Complement to the CCC Framework
This workshop collection provides the complete operational implementation for the Change Community Cycle Framework. While the main framework establishes the 7-phase transformation approach and strategic principles, these 6 workshops deliver the concrete facilitation tools needed to run effective change communities.
Workshop Series:
- CCC-Goals - Community Objective Alignment
- CCC-Flow - Subject Area Maturity Assessment
- CCC-Groups - Member Proficiency Evaluation
- CCC-Decision - Activity and Intervention Planning
- CCC-Ambassadors - Community Champion Role Definition
- CCC-Indicators - Progress Measurement Framework
Each workshop follows the complete OpenSeriousTemplate format with all 6 levels of documentation, ensuring anyone can facilitate these sessions effectively.
Workshop Specifications:
- Duration: 30 minutes each
- Format: Visual management tools, in-person or remote
- Documentation: Complete facilitation guides with materials and objectives
- Integration: Systematic data flow between workshops
Practical Case Study: “Digital Customer Experience Transformation at TechnoRetail”
Context: TechnoRetail is a mid-sized retail company transforming their customer experience through digital initiatives. The community of 15 members includes customer service, IT, marketing, and operations teams working on multiple transformation subjects with different target maturity levels.
Key Transformation Subjects:
- Data Analytics (Target: Fortification - integrate into daily operations)
- Customer Journey Mapping (Target: Exposition - share expertise with other divisions)
- Digital Feedback Systems (Target: Success Confirmation - prove value before expansion)
- AI Customer Support (Target: Reality Check - validate feasibility)
- Omnichannel Integration (Target: Collection - understand current state)
This integrated case study demonstrates how all 6 workshops work together to support systematic community development.
Workshop 1: CCC-Goals - Community Objective Alignment
📖 Story Example
The TechnoRetail digital customer experience community has been active for 4 months with mixed results. Members attend sessions but seem unclear about priorities. When asked “What are we trying to achieve?”, different members give different answers. The VP of Customer Experience recently asked for clearer success criteria and timeline expectations.
Lisa, the community coordinator, realizes they need systematic goal alignment. Some subjects like AI support are experimental, while others like data analytics need full operational integration. The community needs to understand how far to push each subject.
📊 Example Result - Target Goals by Subject
| Subject | Inspiration | Collection | Initiation | Reality Check | Success Confirmation | Exposition | Fortification |
|---|---|---|---|---|---|---|---|
| Data Analytics | 🎯 Full operational integration | ||||||
| Customer Journey Mapping | 🎯 Share with other divisions | ||||||
| Digital Feedback Systems | 🎯 Prove value first | ||||||
| AI Customer Support | 🎯 Validate feasibility | ||||||
| Omnichannel Integration | 🎯 Understand state |
Community Type Analysis: Multi-Target Transformation Community - Goals span all phases, indicating diverse transformation ambitions requiring phase-specific strategies rather than one-size-fits-all approaches.
Strategic Insight: This distribution shows a realistic transformation portfolio - foundational subjects (Data Analytics) target full integration while experimental subjects (AI Support) focus on feasibility validation.
Workshop Structure
| Duration: 30 minutes | Participants: 3-12 community members |
Content for Curious People
The Challenge: Change communities often operate with vague or misaligned objectives, leading to scattered efforts and unclear success criteria. Members invest time without understanding how their contributions connect to broader transformation goals.
The Solution: Systematic alignment process that maps each transformation subject to its appropriate target CCC phase based on organizational priorities, resource constraints, and strategic importance.
Content for Participants
Game Rules:
- Subject Identification (5 min): List all transformation subjects the community works on
- Target Phase Mapping (15 min): For each subject, determine the appropriate target CCC phase based on strategic importance and constraints
- Priority Validation (10 min): Confirm targets align with organizational strategy and resource reality
Required Materials:
- Subject identification worksheets
- CCC phase reference guide with target selection criteria
- Strategic priority matrix (organizational importance vs. resource availability)
- Target mapping grid (8 columns: Subject + 7 CCC phases)
Content for Scouts
Learning Objectives: Strategic alignment, realistic target setting, resource-appropriate planning, portfolio management
When to Use: Community formation, strategic planning cycles, when priorities become unclear, during resource allocation decisions
Content for Facilitators
Facilitation Tips:
- Start with comprehensive subject identification before target setting
- Use strategic criteria (importance, resources, timeline) for target selection
- Challenge unrealistic targets that exceed available resources
- Ensure targets reflect genuine organizational priorities, not wishful thinking
Target Selection Criteria:
- Inspiration: Awareness and interest building only
- Collection: Understanding current state and best practices
- Initiation: Basic implementation and skill building
- Reality Check: Feasibility validation and problem-solving
- Success Confirmation: Proven value and optimization
- Exposition: Knowledge sharing and scaling
- Fortification: Full operational integration and sustainability
Workshop 2: CCC-Flow - Subject Area Maturity Assessment
📖 Story Example
Three months later, the TechnoRetail community needs to assess current progress. Lisa notices uneven advancement - some subjects seem ahead of schedule while others lag behind. Before planning next quarter’s activities, they need clear understanding of where each subject actually stands versus where they want it to go.
The team has been working on all five subjects but hasn’t systematically assessed current maturity levels. Lisa suspects some subjects are further along than initially thought, while others face unexpected barriers.
📊 Example Result - Current Status by Subject
| Subject | Inspiration | Collection | Initiation | Reality Check | Success Confirmation | Exposition | Fortification |
|---|---|---|---|---|---|---|---|
| Data Analytics | ✅ Currently here | ||||||
| Customer Journey Mapping | ✅ Currently here | ||||||
| Digital Feedback Systems | ✅ Currently here | ||||||
| AI Customer Support | ✅ Currently here | ||||||
| Omnichannel Integration | ✅ Currently here |
Maturity Analysis: Most subjects are in early phases (Inspiration to Reality Check), showing this is an Emerging Transformation Community that needs foundation-building activities rather than advanced scaling work.
Gap Analysis: Comparing current status to target goals reveals significant advancement needed across all subjects, suggesting a 12-18 month transformation timeline.
Workshop Structure
| Duration: 30 minutes | Participants: 3-8 subject experts |
Content for Curious People
Title: CCC-Flow Workshop
Catchline: Map the current maturity level of each transformation subject systematically
The Challenge: Communities often assume progress without systematic assessment, leading to inappropriate activities and unrealistic expectations about advancement timelines.
The Solution: Evidence-based assessment that maps each subject’s current CCC phase using observable indicators and concrete evidence.
Content for Participants
Game Rules:
- Evidence Gathering (10 min): For each subject, identify observable indicators of current maturity
- Phase Assessment (15 min): Map current status using evidence and discussion
- Confidence Rating (5 min): Rate assessment confidence and identify areas needing more investigation
Content for Scouts
Learning Objectives: Evidence-based assessment, realistic progress evaluation, gap identification, planning foundation
When to Use: Regular progress reviews (monthly/quarterly), before activity planning, when progress seems unclear
Content for Facilitators
Assessment Evidence Types:
- Inspiration: Awareness levels, interest indicators, initial conversations
- Collection: Research activities, best practice documentation, stakeholder mapping
- Initiation: Pilot projects, basic skill development, first implementations
- Reality Check: Challenge identification, problem-solving activities, barrier documentation
- Success Confirmation: Measurable results, optimization efforts, refinement activities
- Exposition: Knowledge sharing, external engagement, scaling preparation
- Fortification: Process integration, sustainability measures, organizational embedding
Workshop 3: CCC-Groups - Member Proficiency Evaluation
📖 Story Example
Lisa realizes the TechnoRetail community members have varying expertise across different subjects. Some people are data analytics experts but new to customer journey mapping. Others understand omnichannel concepts but lack hands-on digital feedback experience. She needs systematic assessment to match people with appropriate roles and development opportunities.
📊 Example Result - Single Subject Assessment (Data Analytics)
| Member | Inspiration | Collection | Initiation | Reality Check | Success Confirmation | Exposition | Fortification |
|---|---|---|---|---|---|---|---|
| Mike, Sarah, James, Anna, Carlos | ✅ Most members here |
Development Strategy: Concentrated group in Reality Check phase needs problem-solving support and advanced troubleshooting rather than basic training.
📊 Example Result - Multi-Subject Assessment
| Subject / Member | Inspiration | Collection | Initiation | Reality Check | Success Confirmation | Exposition | Fortification |
|---|---|---|---|---|---|---|---|
| Data Analytics | Taylor | Alex, Jordan | Mike, Sarah, James | Anna | Carlos | ||
| Customer Journey | Alex, Jordan, Taylor | Mike, Sarah | James | Anna | Carlos |
Multi-Subject Insights:
- Carlos & Anna: Advanced across subjects - mentoring and leadership roles
- Mike, Sarah, James: Strong in specific areas - cross-training opportunities
- Alex, Jordan, Taylor: Foundation building needed - structured learning paths
Workshop Structure
| Duration: 30 minutes | Participants: Community facilitators + sample members |
Content for Participants
Game Rules:
- Subject Selection (5 min): Choose specific transformation subject for assessment
- Member Mapping (20 min): Place each member in their current proficiency phase for the selected subject
- Group Strategy (5 min): Identify development groups and mentoring opportunities
Content for Facilitators
Proficiency Indicators by Phase:
- Inspiration: Interested but no experience
- Collection: Researching and learning about the subject
- Initiation: Basic hands-on experience, needs guidance
- Reality Check: Independent practice, facing real challenges
- Success Confirmation: Achieving results, refining approaches
- Exposition: Teaching others, sharing expertise
- Fortification: Mastery level, can handle complex situations
Workshop 4: CCC-Decision - Activity and Intervention Planning
📖 Story Example
With clear targets (CCC-Goals) and current status (CCC-Flow) mapped, the TechnoRetail community needs to plan specific activities to advance each subject. Lisa wants evidence-based activity selection that moves subjects from current phase to target phase efficiently.
For example, AI Customer Support needs to advance from Inspiration to Reality Check - requiring activities that build awareness, gather information, enable initial practice, and support problem-solving.
📊 Example Result - Activity Path for AI Customer Support
| Current → Target | Inspiration | Collection | Initiation | Reality Check | Success Confirmation | Exposition | Fortification |
|---|---|---|---|---|---|---|---|
| AI Customer Support (Inspiration → Reality Check) | ✅ Starting point | → Vendor research & best practice collection | → Pilot chatbot implementation | 🎯 Target: Feasibility validation |
Activity Sequence:
- Inspiration → Collection: AI showcase sessions, vendor demos, case study research
- Collection → Initiation: Pilot platform selection, basic training, simple implementation
- Initiation → Reality Check: Complex scenario testing, integration challenges, performance analysis
Workshop Structure
| Duration: 30 minutes | Participants: 4-10 community leaders |
Content for Participants
Game Rules:
- Path Mapping (10 min): For priority subjects, map the progression path from current to target phase
- Activity Selection (15 min): Choose specific activities for each phase transition
- Sequencing (5 min): Determine order and timeline for activities
Content for Facilitators
Phase Transition Activities:
- To Collection: Research, benchmarking, stakeholder interviews
- To Initiation: Training, pilots, basic implementations
- To Reality Check: Complex scenarios, integration testing, challenge resolution
- To Success Confirmation: Optimization, measurement, results validation
- To Exposition: Documentation, teaching, knowledge sharing
- To Fortification: Process integration, sustainability planning
Workshop 5: CCC-Ambassadors - Community Champion Role Definition
📖 Story Example
The TechnoRetail community is growing and needs distributed leadership. Lisa identifies members ready for ambassador roles but wants systematic role assignment based on member strengths and community phase needs.
📊 Example Result - Single Subject (Data Analytics)
| Ambassador Role | Inspiration | Collection | Initiation | Reality Check | Success Confirmation | Exposition | Fortification |
|---|---|---|---|---|---|---|---|
| Assignment | James (Support Ambassador) | Anna (Commercial Ambassador) | Carlos (Diplomatic Ambassador) |
📊 Example Result - Multi-Subject Distribution
| Subject | Inspiration | Collection | Initiation | Reality Check | Success Confirmation | Exposition | Fortification |
|---|---|---|---|---|---|---|---|
| Data Analytics | Taylor (Detective) | Mike (Professional) | James (Support) | Sarah (Auditor) | Anna (Commercial) | Carlos (Diplomatic) | |
| Customer Journey | Alex (Visionary) | Jordan (Detective) | Sarah (Support) | Mike (Commercial) | Anna (Diplomatic) |
Ambassador Strategy: Distributed leadership across subjects and phases, with experienced members (Anna, Carlos) handling advanced phases while developing members (Taylor, Alex) support early phases.
Workshop Structure
| Duration: 30 minutes | Participants: 3-8 potential ambassadors |
Content for Participants
Game Rules:
- Role Matching (15 min): Match members to ambassador roles based on subject expertise and phase needs
- Development Planning (10 min): Identify support needed for each ambassador assignment
- Coverage Analysis (5 min): Ensure adequate coverage across subjects and phases
Ambassador Types by Phase:
- Visionary Ambassadors (Inspiration): Share inspiring vision and future potential
- Detective Ambassadors (Collection): Gather information and research best practices
- Professional Ambassadors (Initiation): Teach skills and mentor new members
- Support Ambassadors (Reality Check): Facilitate problem-solving and peer support
- Auditor Ambassadors (Success Confirmation): Evaluate progress and quality standards
- Commercial Ambassadors (Exposition): Promote community expertise externally
- Diplomatic Ambassadors (Fortification): Represent community in organizational governance
Workshop 6: CCC-Indicators - Progress Measurement Framework
📖 Story Example
The TechnoRetail community needs systematic measurement to demonstrate value and guide improvement. Lisa wants indicators that track both community health and transformation progress across their multi-subject portfolio.
📊 Example Result - CCC-Based Indicators
TechnoRetail Community - Progress Measurement Using CCC Framework
Member Development Indicators (from CCC-Groups results)
- Phase Progression Rate: Members advancing CCC phases per quarter
- Current: 4 members advanced in Data Analytics (Taylor: Inspiration→Collection, Alex: Initiation→Reality Check)
- Target: 60% of members advance at least one phase per quarter
- Phase Distribution Balance: Spread of members across CCC phases
- Current: Data Analytics - Heavy concentration in Reality Check (5 members), gaps in Exposition/Fortification
- Target: More balanced distribution with progression pipeline
Subject Advancement Indicators (from CCC-Flow results)
- Subject Phase Velocity: Speed of subject advancement through CCC phases
- Current: AI Customer Support - 3 months to move from Inspiration to Collection
- Target: Average 2-3 months per phase for priority subjects
- Target Achievement Progress: Current phase vs. target phase gap
- Current: Data Analytics - 3 phases behind target (Reality Check vs. Fortification goal)
- Target: Close gap by 1 phase per quarter
Community Effectiveness Indicators (from CCC-Goals + CCC-Flow)
- Goal-Reality Alignment Score: How well current status matches intended targets
- Calculation: Subjects on track / Total subjects × 100
- Current: 40% (2 of 5 subjects progressing as planned)
- Target: >70% subjects on track
- Phase Mismatch Frequency: Activities misaligned with member/subject phases
- Measurement: Count of “déphasage” reactions during activities
- Current: 12 mismatched activities last quarter
- Target: <5 mismatched activities per quarter
Ambassador Development Indicators (from CCC-Ambassadors results)
- Ambassador Coverage: CCC phases with dedicated ambassador support
- Current: 5 of 7 phases covered (missing Inspiration and Fortification)
- Target: 100% phase coverage with backup ambassadors
- Ambassador Progression: Members developing from participant to ambassador roles
- Current: 2 members promoted to ambassador roles last quarter
- Target: 1-2 new ambassadors per quarter for sustainability
Measurement Collection Methods:
- Monthly CCC-Flow assessments track subject progression velocity
- Quarterly CCC-Groups evaluations measure member development rates
- Activity feedback surveys capture phase mismatch frequency
- Ambassador performance reviews assess coverage and development
Workshop Structure
| Duration: 30 minutes | Participants: 4-8 data-oriented community members |
Content for Participants
Game Rules:
- Indicator Categories (10 min): Select indicators for community health, subject progression, and transformation impact
- Target Setting (15 min): Define realistic targets based on community context and resources
- Collection Planning (5 min): Determine measurement methods and review frequency
Content for Facilitators
Indicator Selection Criteria:
- Actionable: Can drive decision-making and improvement
- Measurable: Quantifiable with available resources
- Relevant: Connected to community goals and organizational priorities
- Timely: Available frequently enough for course correction
Workshop Integration and Implementation Strategy
Sequential Implementation Approach ✅
Phase 1: Foundation Setting
- CCC-Goals (Week 1): Establish clear community objectives
- CCC-Groups (Week 2): Assess member capabilities and development needs
- CCC-Indicators (Week 3): Define success measures and tracking approach
Phase 2: Operational Planning
- CCC-Flow (Week 4): Assess change component maturity levels
- CCC-Decision (Week 5): Plan targeted activities and interventions
Phase 3: Leadership Development
- CCC-Ambassadors (Week 6): Define and develop community champion roles
Ongoing Workshop Cycles ✅
Monthly Review Cycle
- CCC-Flow (Monthly): Update component maturity assessments
- CCC-Indicators (Monthly): Review progress and adjust metrics
- CCC-Decision (Monthly): Plan next set of activities based on current status
Quarterly Development Cycle
- CCC-Goals (Quarterly): Review and refine community objectives
- CCC-Groups (Quarterly): Assess member development and plan growth
- CCC-Ambassadors (Quarterly): Develop leadership pipeline and role assignments
Cross-Workshop Integration Points ✅
Data Flow Between Workshops
- CCC-Goals → CCC-Decision: Strategic objectives guide activity selection
- CCC-Flow → CCC-Decision: Component maturity determines intervention types
- CCC-Groups → CCC-Ambassadors: Member capabilities inform role matching
- CCC-Indicators → All Others: Measurement data drives continuous improvement
Shared Documentation System
- Community Assessment Dashboard consolidating all workshop outputs
- Member Development Tracking linking Groups and Ambassadors data
- Activity Planning System connecting Flow, Decision, and Indicators
- Progress Communication Templates for stakeholder reporting
Implementation Success Framework
Workshop Effectiveness Indicators ✅
Immediate Outcomes (End of Session)
- Clear, documented decisions and commitments
- High participant satisfaction and engagement
- Actionable next steps with assigned responsibilities
- Strong confidence in workshop value and outcomes
Short-term Impact (2-4 weeks)
- Implementation of workshop decisions and plans
- Observable behavior changes based on workshop outcomes
- Increased community effectiveness in targeted areas
- Member feedback confirming workshop value
Long-term Transformation (3-6 months)
- Sustained improvement in community operations
- Evidence of organizational transformation progress
- Community members successfully facilitating workshops for others
- Replication of workshop approaches in other contexts
Advanced Facilitation Strategies ✅
Multi-Community Orchestration
- Coordinate workshop timing across related communities
- Share frameworks and templates for consistency
- Cross-pollinate learnings and best practices
- Align ambassador development across communities
Digital Implementation Approaches
- Digital Collaboration Tools: Miro, Mural, or similar for visual workshops
- Breakout Room Strategies: Structure small group work in video platforms
- Asynchronous Components: Pre-work and follow-up activities
- Documentation Systems: Shared workspaces for ongoing collaboration
Call to Action for Workshop Implementation
The CCC Workshop series provides a complete toolkit for systematic community-driven transformation. These workshops transform abstract change management concepts into concrete, actionable community development practices.
Getting Started Recommendations:
- Begin with CCC-Goals to ensure clear community purpose and alignment
- Train 2-3 facilitators who can deliver all workshops consistently
- Implement sequentially rather than attempting all workshops simultaneously
- Document everything to enable continuous improvement and knowledge sharing
- Connect with other practitioners to share learnings and troubleshoot challenges
Questions for Your Context:
- Which workshop would address your community’s most pressing current need?
- Who in your organization could become skilled workshop facilitators?
- How might systematic community development accelerate your transformation goals?
- What modifications would these workshops need for your specific organizational culture?
Start with one workshop. Build facilitation capability. Implement systematically. Watch community-driven transformation emerge.
These workshops are part of the broader Change Community Cycle framework. For the complete framework documentation: Change Community Cycle Framework
For detailed reference materials and troubleshooting: Change Community Cycle Complete Reference Guide
This workshop collection exemplifies the OpenSeriousGame methodology for viral knowledge transmission. Explore more at openseriousgames.org